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Jared Hamilton
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When Service Advisors Say, “Hey, That’s MY Customer!”

When Service Advisors Say, “Hey, That’s MY Customer!”

To say that the dealership I worked at was Dog Eat Dog would put it mildly. It wasn’t just a competition to be at the top of the figurative servi…

In 2020, Resolve to Change Pay Plans

In 2020, Resolve to Change Pay Plans

New vehicle sales are slowing and increased pricing transparency is eroding front-end sales margins. I predict that increased F&I pricing transparency …

Set Goals for the Year Not Just the Month!

Set Goals for the Year Not Just the Month!

Planning and setting goals for the year ahead is hard considering we tend to plan month by month especially when it comes to measuring success. So instead …

MDP 029 | The Great Divide: Fixed Ops / Variable Ops - Special Guest Phil Larrick

MDP 029 | The Great Divide: Fixed Ops / Variable Ops - Special Guest Phil Larrick

  #FixedOperations #GenZ #EmployeeAcquisition #OnlineRetailParts   David & David are joined by Phil Larrick. Talking about Fixed…

Join Us for a Fireside Chat with Current Automotive

Join Us for a Fireside Chat with Current Automotive

Chat with Seneca Giese, Co-Founder of Current Automotive, and discover how they are transforming the car-buying experience in Naperville, Illinois. In j…

Women Offering Support in the Workplace

Times are changing inside the automotive industry. From increasing technology to an increase of women being hired.

In this edition of Women In Automotive, we’re featuring someone whose passion for online technology has boosted her automotive career.

Meet Lauren Wolfe. Her career has recently come full circle. 20 years ago she worked for CarsDirect.com helping to sell cars online. Now she’s working at a trailblazing company doing the same thing, but more modern, it’s called Drive Motors.

“To me I think it closes the loop on something I started so long ago.”

Recently hired as the Senior Manager of Consumer Experience for Drive Motors she helps dealerships launch their online checkout experience. But she started out in a very different position inside a luxury dealership with her mom, “My first job was working as a receptionist and customer service agent at a Mercedes store where she worked.”

In fact, Lauren’s mom paved the way for her to enter the auto industry and Lauren was able to work with her and learn from her since the very beginning.

“I have watched very few women, and today more women, but very few women in the industry and enjoyed the guidance of my mother until she retired a few years back.”

Acknowledging that the automotive industry isn’t the easiest for women, Lauren stays because she has a passion for the work and loves that the automotive and technology field are finally working closely together.

“For the first time in our industry's history we are beginning to spearhead technology. We are finally seeing us be tech leaders as opposed to the historically ‘tech behind the times.’”

And when it comes to more women working in this industry, especially the dealership setting, she says women are successful, because they are women, “I can’t tell you how many times in my own career let alone just witnessing it in the store that I see customers walk past the male salesperson to work with a female because they feel more comfortable.”

And finally, like most industries throughout history getting more women involved will happen. But there needs to be patience, and lots of support, “As we all join together we will have our own space and equality as well.”

To read more about Lauren and her accomplishments, click here!

How have women influenced your career inside the automotive sector??

Amanda Gordon

Inspiring post! My mentor and top seller was a tenured woman when I started 16 years ago. Mary Sagona. On a staff of 28 sales people, 3 were female. All the others worked in clerical and admin. I am honored to see how much this has changed. 

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