It’s 5:37 PM on a Friday. You just received a notification that your parts have been delayed. And your customer was scheduled to be there any minute.

What now?

This is just one of the many ugly scenarios that confront you in the parts department. Headaches like these somehow have a way of finding you, like a moth to a flame.

How do you effectively manage these situations without losing a customer’s trust? (or your GM’s trust?)

Are there ways to avoid these uncomfortable scenes and keep customers happy?

The truth is there is a lot you can do to better control the situation. And Mel Smith & Ken Harrison will show you how this webinar.