DropIn Auto connects customers and Dealership staff with a single click delivering customers to dealerships with real time 2-way communications and Live Stream Videos on their desktop, laptop, mobile or tablets. Delivering customers to Showrooms or Service drives from the comfort of their home or office, allows them to take control of the process.
Why the disconnect?
Every metric indicates if you are first to the customer you increase your chances of getting the deal dramatically. Which makes a lot of sense when you think about it.
Customers are moving at lightning speed, expecting answers in seconds, not hours or days. The Dealership world is one of the last to align with today’s pace.
Once customers land on dealer’s websites they have a good idea what they are buying next. They found that car and now call or submitted a lead. (THIS IS THE START OF THE PROBLEM) Dealers unknowingly are denying customers when they wait, every second ticking on the clock allows for shopping engagements with the competitor the customer. Once the dealership staff respond it more often gets worse, they send replies that are not personable and lackluster. This has created a level of distrust and a perception their business is not needed.
DropIn Auto allows Dealership staff to be transparent and personable, building trust with clear dialogue creating a perception of wanting their business enough to consider booking that appointment.
• Reduced Response Times
• Increased Appointments
• Less wasted time chasing Leads
• Increased Gross
• Increased Customer Pay Revenue for Fixed Ops
• Less Opportunities for Skating
• Video Playback for Training
• More Opportunities to be 1st
• Decreased Days in Inventory
• Transparent and Convenient
• Live Linking Capabilities