Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
365
25
8
0
5
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


expand_more read more expand_more expand_less read less expand_less
Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
365
25
8
0
5

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

great assistance - increase sales
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: provides all of our unsold follow up, provides great information directly to managers, increases sales opportunities, very cost effective

Cons:

WE ARE ABLE TO USE CLICK TO CALL TO CONFIRM AND REACH OUT TO THE CUSTOMERS IN THE BDC
Reviewed by a Service Associate Last Week
Recommended: YES
✅ Verified Rating

Pros: THIS IS A GREAT PRODUCT TO DRIVE BUSINESS.

Cons:

Highly satisfied with.
Reviewed by Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Provides good help with any problem or issue.

Cons: None currently.

Love the click to call feature.
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: So handy on my desktop and i don't have to use own cell phone.

Cons:

Wish I could see all my customers name in one list.
Reviewed by a Salesperson May 9th
Recommended: YES
✅ Verified Rating

Pros: Good trainings and products are powerful.

Cons: Good tool but hard to manage at times.

Has many options but could be better.
Reviewed by Sales Manager May 9th
Recommended: YES
✅ Verified Rating

Pros: Information often takes too many clicks. Seems like it could be easier to manage.

Cons: To input trade information, we can't load without a vin. This is a problem.

Highly satisfied with.
Reviewed by Marketing Director May 7th
Recommended: YES
✅ Verified Rating

Pros: Everything is organized and info is always up to date.

Cons: None currently.

Easy to get the information I need.
Reviewed by a Salesperson May 2nd
Recommended: YES
✅ Verified Rating

Pros: Best CRM and this tool saves me a lot of time.

Cons:

Great results
Reviewed by a Dealer Professional May 1st
Recommended: YES
✅ Verified Rating

Pros: Get the power of 1000's working with your BDC. Long Term Follow Up. Don't let opportunity's fall through the cracks.

Cons: Not using the VBDC

They have a great support team.
Reviewed by a Dealer Professional April 30th
Recommended: YES
✅ Verified Rating

Pros: Tera is always helping us. Their contact center is a great asset for our sales team.

Cons:


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

Learn to Shop

Buyer’s Guide DrivingSales Buyer’s Guides

Learn tips and tricks for finding the right vendor products for your store.

ELEAD1ONE Products

ELEAD1ONE CRM
98% Recommended    Recom'd 1884 Ratings
ELEAD1ONE Mobile App
97% Recommended    Recom'd 1263 Ratings
ELEAD1ONE ILM
99% Recommended    Recom'd 836 Ratings
Category: Lead Management
ELEAD1ONE Desking
99% Recommended    Recom'd 811 Ratings
Category: Desking
ELEAD1ONE Inventory
99% Recommended    Recom'd 650 Ratings
GoldDigger
99% Recommended    Recom'd 472 Ratings
SERVICE1ONE
100% Recommended    Recom'd 74 Ratings
Category: CRM - Fixed Ops
ELEAD1ONE Contact Center
100% Recommended    Recom'd 403 Ratings
Xchange TradeUp Program
100% Recommended    Recom'd 262 Ratings
AutoPilot Service Marketing
99% Recommended    Recom'd 123 Ratings
Category: CRM - Fixed Ops
ELEAD1ONE Texting
99% Recommended    Recom'd 968 Ratings
Service1One
100% Recommended    Recom'd 11 Ratings

Outsourced BDC Services Products

100%  Recommended Recom'd 403 Ratings
Company: ELEAD1ONE
0%  Recommended Recom'd 0 Ratings
100%  Recommended Recom'd 6 Ratings
100%  Recommended Recom'd 1 Ratings
Company: Strolid, Inc

 Unlock all of the community & features  Join Now