Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: This is a great tool for us! They're really good at what they do and help us contact every lead that comes in, filter them and send us the best ones!
Cons: No cons
Pros: tremendous follow up, information sent right to my phone and populates the CRM, adds additional sales each month
Pros: its great with help sale cars
Cons: need to have texting .
Pros: Over 1100 professional personnel making great phone calls
Pros: they will call and can set appointments for us
Pros: They are very professional and know there stuff! They handle our follow ups and set appointments! They help our conversion rate a ton!
Pros: The agents know what we want and handle follow ups very well! They always send us great leads.
Pros: The information we get from the contact center helps my team close more deals! This is a really really great tool!!
Pros: Its always there for leads we can't always get too, sets appointments for those serious leads! Its great!!
Pros: I really enjoy the great feedback from the contact center.
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