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ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
430
27
5
0
5
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


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Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
430
27
5
0
5

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Keep us up to date with customers!
Reviewed by an Internet Director 7 days ago
Recommended: YES
✅ Verified Rating

Pros: Their support team is always available!

Cons:

Great product, very useful
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Great product, very useful, recommend

Cons:

No information is ever lost!
Reviewed by a Dealer Professional Dec 29, 2017
Recommended: YES
✅ Verified Rating

Pros: They are the best at keeping us up to the minute informed!

Cons:

Always there when you need them
Reviewed by a BDC Manager Dec 28, 2017
Recommended: YES
✅ Verified Rating

Pros: The contact center is very accessible and user-friendly. I am able to send in my questions and/or call a representative in order to receive a walk through of my issue, or even just a simple email to help me along the way

Cons: No Cons

Before we had this Tool, we lost info!
Reviewed by a BDC Manager Dec 27, 2017
Recommended: YES
✅ Verified Rating

Pros: Everything is organized and info is always up to date!

Cons:

Fast friendly service, makes changes easy
Reviewed by a BDC Manager Dec 15, 2017
Recommended: YES
✅ Verified Rating

Pros: I can update my account very quickly over the phone

Cons:

They will get in contact with your customer with a script
Reviewed by a General Manager Dec 14, 2017
Recommended: YES
✅ Verified Rating

Pros: They are constantly ringing the phones. The scripts are well prepared and well trained on.

Cons: Not all customers appreciate the calls - similar to a sales or service consultant from the dealership calling.

Great Tracking System!
Reviewed by an Internet Director Dec 12, 2017
Recommended: YES
✅ Verified Rating

Pros: Staff is always available to help and this system works well!

Cons:

Amazing Tool!
Reviewed by a Sales Manager Dec 8, 2017
Recommended: YES
✅ Verified Rating

Pros: Keeps all info current and none is ever lost!

Cons:

Couldn't live without it!
Reviewed by a Marketing Director Dec 8, 2017
Recommended: YES
✅ Verified Rating

Pros: Keeps all customer information organized and up to date!

Cons:


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

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