Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: They pick up any missed calls to make sure we retain our business
Pros: Contact center for elead is a great product, wonderful substitute for a bdc
Pros: The best BDC. The followup is phenomenal. Response time is incredible. Very thorough! We tried others and no one compared. We even tried an in-house BDC and that was not worth time, money, or hassle. Let the professionals do it. Their facility is amazing and huge! They have a perfect managerial structure in place that keeps employees happy and upbeat. Happy employees translate to happy customers. Plus it smells like cookies through out and they have the best cookies!
Pros: makes my job a heck of alot easier......
Pros: Use ELEAD Call Center to ensure no follow up is missed.
Pros: Never miss a call and info is always tracked.
Pros: This is a 24/7 tool. wWe never miss a customer or a problem.
Pros: This will help you get a good start to the month and help with customer follow up.
Cons: I'm just not a big fan of Eleads, there is a learning curve.
Pros: very fast efficient when it comes to my questions
Pros: info on all calls in and out is good.
Cons: occasional glitches
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