Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: Always super responsive and lightning quick with resolution to the small issues we have had since installation! Elead support team Is awesome to work with. They truly understand how important the tool is to us and our business.They take it seriously when there is an issue.
Pros: This service will forward us high priority guests, love that it saves me from having to make too many calls.
Pros: I like the fact that it follows up for us.
Pros: i love how easy it is to use!!
Pros: Easy to navigate and understand
Pros: Always professional and helpful
Pros: This is hands down the best company I have ever dealt with. They are truly a 'one stop shop' when it comes to the car industry. They take care of our CSI calls and do some of our follow up.
Pros: keeps us honest- salepeople tell us one thing, but the call center is a third party that is objective-
Pros: There will always be someone ready to answer the phone and we won't miss any potential leads!
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