Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
702
23
3
1
3
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


expand_more read more expand_more expand_less read less expand_less
Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
702
23
3
1
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

No customer goes uncontacted.
Reviewed by a Group Executive 8 hours ago
Recommended: YES
✅ Verified Rating

Pros: This is a great tool for us! They're really good at what they do and help us contact every lead that comes in, filter them and send us the best ones!

Cons: No cons

great assistance
Reviewed by a Sales Manager 2 days ago
Recommended: YES
✅ Verified Rating

Pros: tremendous follow up, information sent right to my phone and populates the CRM, adds additional sales each month

Cons: none

I like being able to find info bout car that i don't know
Reviewed by a Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: its great with help sale cars

Cons: need to have texting .

Huge Call Center
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Over 1100 professional personnel making great phone calls

Cons:

call our customers
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: they will call and can set appointments for us

Cons:

They handle follow up and do a great job!
Reviewed by a General Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: They are very professional and know there stuff! They handle our follow ups and set appointments! They help our conversion rate a ton!

Cons: no

They know what they are doing!
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: The agents know what we want and handle follow ups very well! They always send us great leads.

Cons: none

Helps us close more deals!!
Reviewed by a General Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: The information we get from the contact center helps my team close more deals! This is a really really great tool!!

Cons: None

Great way to reach all leads!
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Its always there for leads we can't always get too, sets appointments for those serious leads! Its great!!

Cons: none

Amazing Service
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: I really enjoy the great feedback from the contact center.

Cons: None.


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

Learn to Shop

Buyer’s Guide DrivingSales Buyer’s Guides

Learn tips and tricks for finding the right vendor products for your store.

ELEAD1ONE Products

ELEAD1ONE CRM
99% Recommended    Recom'd 1536 Ratings
GoldDigger
0% Recommended    Recom'd 0 Ratings
ELEAD1ONE Inventory
0% Recommended    Recom'd 0 Ratings
ELEAD1ONE Desking
0% Recommended    Recom'd 0 Ratings
Category: Desking
ELEAD1ONE ILM
0% Recommended    Recom'd 0 Ratings
Category: Lead Management
SERVICE1ONE
0% Recommended    Recom'd 0 Ratings
Category: CRM - Fixed Ops
SERVICE1ONE Loyalty App
0% Recommended    Recom'd 0 Ratings
Xchange TradeUp Program
100% Recommended    Recom'd 616 Ratings
Category: Other Solutions
AutoPilot Service Marketing
0% Recommended    Recom'd 0 Ratings
Category: CRM - Fixed Ops
ELEAD1ONE Mobile App
0% Recommended    Recom'd 0 Ratings
ELEAD1ONE Contact Center
0% Recommended    Recom'd 0 Ratings
ELEAD1ONE Texting
100% Recommended    Recom'd 214 Ratings
Elead Desking
0% Recommended    Recom'd 0 Ratings
Category: Desking

Outsourced BDC Services Products

0%  Recommended Recom'd 0 Ratings
Company: ELEAD1ONE
0%  Recommended Recom'd 0 Ratings
Company: Crossroads
0%  Recommended Recom'd 0 Ratings
0%  Recommended Recom'd 0 Ratings

 Unlock all of the community & features  Join Now