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ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
238
34
10
1
1
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


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Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
238
34
10
1
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

All information at my fingertips.
Reviewed by a BDC Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: Elead makes everything easier.

Cons:

life saver
Reviewed by a Service Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: We now do not miss any calls into the dealership which in today's world is very important

Cons: none

Keeps us organized.
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: This tool saves us time and money.

Cons:

increased customer contact, appointments
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: has increased our customer contact and data our managers receive, increased appointments, sales

Cons:

Prompt Response Team
Reviewed by a BDC Manager April 30th
Recommended: YES
✅ Verified Rating

Pros: They might not always have the solution available during the 1st phone call, but their follow-thru on getting the resolution or assistance needed has been perfect.

Cons:

User Friendly
Reviewed by a Salesperson April 29th
Recommended: YES
✅ Verified Rating

Pros: You can do texting and emailing and you don't have to go through your personal phone. Super easy to use and it notifies you when you receive a message.

Cons:

User Friendly
Reviewed by a Salesperson April 26th
Recommended: YES
✅ Verified Rating

Pros: Really easy to use because of how straight forward the product is.

Cons:

The Calls Get Made
Reviewed by a General Manager April 24th
Recommended: YES
✅ Verified Rating

Pros: The calls get made and are recorded for quality assurance. It works!

Cons:

great for additional info
Reviewed by an Internet Director April 22nd
Recommended: YES
✅ Verified Rating

Pros: integrated to Elead CRM provides great 3rd party feed back

Cons: na

Always there for you
Reviewed by an Internet Director March 28th
Recommended: YES
✅ Verified Rating

Pros: Always are quick to respond very helpful and knowledgeable

Cons: Sadly to learn great details you need the rep alot


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

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