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ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
486
23
4
0
5
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


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Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
486
23
4
0
5

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Always knowledgeable
Reviewed by a BDC Manager Yesterday
Recommended: YES
✅ Verified Rating

Pros: Very friendly and egger to help answer any questions I have

Cons:

Like the product. User Friendly. Fast.
Reviewed by a Sales Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: Like the product. User Friendly. Fast.

Cons:

Great customer service
Reviewed by a Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: Very helpful every time I call for any questions

Cons: None

Holds my sales people accountable!
Reviewed by a Group Executive Last Week
Recommended: YES
✅ Verified Rating

Pros: Hot Alerts that sell and appointments that show!

Cons: NONE

Very professional and easy to understand. Great support
Reviewed by a General Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Very professional and easy to understand. Great support too

Cons:

Contact Center is wonderful
Reviewed by General Manager July 12th
Recommended: YES
✅ Verified Rating

Pros: Very helpful. They are very fast and the customer service is wonderful. Getting set up and use to this takes almost no time

Cons:

great contact center makes calls that are proffessional both incoming and inbound really h
Reviewed by a Service Manager July 12th
Recommended: YES
✅ Verified Rating

Pros:

Cons: none super product

Overall Good Product
Reviewed by a Salesperson July 7th
Recommended: YES
✅ Verified Rating

Pros: Helps to keep us in contact with customers. We can respond much more quickly and keep leads.

Cons:

Desking tool
Reviewed by a General Manager July 5th
Recommended: YES
✅ Verified Rating

Pros: Allows my customers to pick a payment based on trade cycle, budget, and cash down

Cons: N/a

Questions always answered
Reviewed by an Internet Director July 3rd
Recommended: YES
✅ Verified Rating

Pros: Any questions or issues have always been answered while on the phone.

Cons:


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

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