Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: They are very professional and know what we are looking for. They filter our leads and send us only the best!
Pros: They contact leads for us. They filter them, and set up appointments for us! Its a great help
Pros: Absolutely blows the competition away. Thank you, Elead!
Pros: Helps us contact and filter leads! They are very professional and know exactly what we want.
Pros: They can get information from customers that they often wont tell their salesperson, then sends us a hot alert.
Pros: This is simply great, I love it
Pros: The added follow up helps us keep in contact with clients
Pros: Effective product that allows easy use and excellent functionality.
Pros: Great system. Our team is loving it
Pros: Love this new system, user friendly and simple
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