Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
103
11
3
0
1
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


expand_more read more expand_more expand_less read less expand_less
Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
103
11
3
0
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Professional Call Center
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Very Professional Call Center that generate results

Cons:

Great Overview
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Very Responsive and very understanding of needs

Cons:

profession contact
Reviewed by a General Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Very profession calls to the customers

Cons:

Performance Manager
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: If you get an awesome performance manager like Erik Sifuentes, you will not have anything to worry about

Cons:

Performance Manager
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Have Erik Sifuentes and he is awesome

Cons:

holds its value well
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Great product. We use it often and find a lot of value.

Cons:

picks up where we cant
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: the call center replies to all of my customers so I don't have to worry if my people have done it or not. its a life saver and brings me deals

Cons: none

Flexible and great results
Reviewed by a Dealer Professional July 5th
Recommended: YES
✅ Verified Rating

Pros: We use the call center in many areas of the dealership; great results - service - support; very cost effective

Cons:

great communication
Reviewed by an Internet Director June 28th
Recommended: YES
✅ Verified Rating

Pros: i have one person i use daily and they are great

Cons: nothing

Akways Helpful
Reviewed by a Sales Manager June 28th
Recommended: YES
✅ Verified Rating

Pros: Luther Joiner has been a very helpful answering all of our questions.

Cons:


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

Learn to Shop

Buyer’s Guide DrivingSales Buyer’s Guides

Learn tips and tricks for finding the right vendor products for your store.

ELEAD1ONE Products

ELEAD CRM
97% Recommended    Recom'd 1776 Ratings
ELEAD1ONE Mobile App
96% Recommended    Recom'd 1063 Ratings
ELEAD1ONE Desking
98% Recommended    Recom'd 688 Ratings
Category: Desking
ELEAD1ONE ILM
99% Recommended    Recom'd 648 Ratings
Category: Lead Management
ELEAD1ONE Inventory
99% Recommended    Recom'd 597 Ratings
GoldDigger
98% Recommended    Recom'd 296 Ratings
SERVICE1ONE
95% Recommended    Recom'd 45 Ratings
Category: CRM - Fixed Ops
ELEAD1ONE Contact Center
99% Recommended    Recom'd 272 Ratings
Xchange TradeUp Program
98% Recommended    Recom'd 157 Ratings
AutoPilot Service Marketing
97% Recommended    Recom'd 84 Ratings
Category: CRM - Fixed Ops
ELEAD1ONE Texting
98% Recommended    Recom'd 900 Ratings

Outsourced BDC Services Products

99%  Recommended Recom'd 272 Ratings
Company: ELEAD1ONE
100%  Recommended Recom'd 6 Ratings
100%  Recommended Recom'd 4 Ratings
Company: Hammer Drive
0%  Recommended Recom'd 0 Ratings

 Unlock all of the community & features  Join Now