Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: They are just so helpful, very little wait time and remain diligent through out the process of helping you with what issue you may have.
Pros: I have heard great things about the center
Pros: Hopefully this will set many appointments for our store.
Pros: Its like our own bdc but off campus
Pros: so far works good cause i dont have to call
Pros: love the product will use often
Pros: we use the call center for unsold follow up and service follow up; results are great and much less expensive that large BDC
Pros: The call center is quick and easy to use. They help grow the business.
Pros: I really like call center and how they call 7 days a week. They get us in touch with the Hot buyers.
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