Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: Very Professional Call Center that generate results
Pros: Very Responsive and very understanding of needs
Pros: Very profession calls to the customers
Pros: If you get an awesome performance manager like Erik Sifuentes, you will not have anything to worry about
Pros: Have Erik Sifuentes and he is awesome
Pros: Great product. We use it often and find a lot of value.
Pros: the call center replies to all of my customers so I don't have to worry if my people have done it or not. its a life saver and brings me deals
Pros: We use the call center in many areas of the dealership; great results - service - support; very cost effective
Pros: i have one person i use daily and they are great
Pros: Luther Joiner has been a very helpful answering all of our questions.
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