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ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
581
20
3
1
5
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


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Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
581
20
3
1
5

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Elead1 is the BEST!!
Reviewed by a Sales Manager 4 days ago
Recommended: YES
✅ Verified Rating

Pros: Always super responsive and lightning quick with resolution to the small issues we have had since installation! Elead support team Is awesome to work with. They truly understand how important the tool is to us and our business.They take it seriously when there is an issue.

Cons:

Saves me time
Reviewed by Salesperson 7 days ago
Recommended: YES
✅ Verified Rating

Pros: This service will forward us high priority guests, love that it saves me from having to make too many calls.

Cons: None

Call Center
Reviewed by a General Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: I like the fact that it follows up for us.

Cons:

elead call center
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: i love how easy it is to use!!

Cons:

jon.musson@northstarmitsubishi.com
Reviewed by a General Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: jon.musson@northstarmitsubishi.com

Cons:

The Elead1one contact center helps things stay organized and easy enough for everybody .
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Easy to navigate and understand

Cons: none

Great contact center!
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Always professional and helpful

Cons: None

Great company to work with
Reviewed by a Controller April 7th
Recommended: YES
✅ Verified Rating

Pros: This is hands down the best company I have ever dealt with. They are truly a 'one stop shop' when it comes to the car industry. They take care of our CSI calls and do some of our follow up.

Cons: None

ask the right questions
Reviewed by a Sales Manager April 6th
Recommended: YES
✅ Verified Rating

Pros: keeps us honest- salepeople tell us one thing, but the call center is a third party that is objective-

Cons:

Helps with getting more lead conversion
Reviewed by a Salesperson April 4th
Recommended: YES
✅ Verified Rating

Pros: There will always be someone ready to answer the phone and we won't miss any potential leads!

Cons: None


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

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