Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: switched to Elead1 8 months ago and every aspect of our Dealership is better!
Pros: So much information and easy to navigate!
Pros: GREAT PROSPECT FOLLOW UP AND OPPORTUNITY
Cons: NO CONS!
Pros: Highly trained call center that produces results
Pros: very effective addition; much greater connection rate with prospects, increased appointments and important feedback; all lead to increased sales and gross
Pros: Awesome tool for keeping me busy and finding sales possibilities
Pros: Good Assistant for the sales person. Helps find you extra deals.
Cons: makes you lazy.
Pros: WE RECENTLY SWITCHED BACK TO ELEAD! THEY ARE AMAZING! THIS TOOL HAS ALL INFOR WE NEED!
Pros: the communicate well with dealership personnel
Pros: Helps us keep in touch with our customers!
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