Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: All the experts over at Eleads are super helpful. Torrey is a great trainer. I highly recommend this program.
Pros: Polite, professional people answering your incoming appointment calls and setting appointments according to the schedule.
Pros: fast and effective customer support
Pros: Never lost information. Powerful tool.
Pros: Pros: Elead1 one Contact Center does the heavy lifting for my staff and weeds through who's hot and who needs more time
Pros: Our rep is always obtainable. Easy to find information.
Pros: Wonderful people and always takes care of my needs in a timely manner
Cons: none for now
Pros: Reps are amazing and trainings are thorough.
Pros: Support is always there to help
Pros: This tool is informative and interactive. I like the appointment reminders. I'm always updated for all I do.
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