Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: Staff is always available to help and this system works well!
Pros: Keeps all info current and none is ever lost!
Pros: Keeps all customer information organized and up to date!
Pros: We gained Guy Newton when our previous rep moved on. Being a fast paced, high volume dealer we rely on eLead to work 110 % of the time. Guy has stepped right in and not missed a beat. Love having him be our main contact!
Pros: Happy with the Support Team! great tool!
Pros: easy to use and very helpful!!
Pros: help with any and all issues if you have a problem
Pros: The click to call app for my I phone is so easy and effective!
Pros: Easy access and many leads from this tool!
Pros: Keeps me organized and never a glitch or lost information!
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