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ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
127
11
2
0
1
Rating by Job Title:

Contact Info

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About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


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Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
127
11
2
0
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Large call center
Reviewed by an Internet Salesperson 5 days ago
Recommended: YES
✅ Verified Rating

Pros: I have heard great things about the center

Cons:

Great great tool for us
Reviewed by a Sales Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: Its like our own bdc but off campus

Cons:

works good
Reviewed by a Salesperson 5 days ago
Recommended: YES
✅ Verified Rating

Pros: so far works good cause i dont have to call

Cons:

Good
Reviewed by a Salesperson 7 days ago
Recommended: YES
✅ Verified Rating

Pros: Great

Cons:

great product
Reviewed by a Salesperson 7 days ago
Recommended: YES
✅ Verified Rating

Pros: love the product will use often

Cons:

great results / cost effective
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: we use the call center for unsold follow up and service follow up; results are great and much less expensive that large BDC

Cons:

They answer quickly and professionally.
Reviewed by an Internet Director September 3rd
Recommended: YES
✅ Verified Rating

Pros: The call center is quick and easy to use. They help grow the business.

Cons:

They pound the phones
Reviewed by a General Sales Manager September 3rd
Recommended: YES
✅ Verified Rating

Pros: I really like call center and how they call 7 days a week. They get us in touch with the Hot buyers.

Cons: None

This is really going to help me sell more cars
Reviewed by a Salesperson August 29th
Recommended: YES
✅ Verified Rating

Pros: and make more money in the future.

Cons:

Great Experience
Reviewed by a BDC Manager August 29th
Recommended: YES
✅ Verified Rating

Pros: Wait time isn't long. Every time I call, they are willing to help and if they can't, they get with somebody who can to get my issue resolved.

Cons: None


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

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