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ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
101
15
3
1
1
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


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Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
101
15
3
1
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Very Helpful
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Everytime I need assistance the Eleads team is always there to help!

Cons:

Great Results and very cost effective
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: We have used the call center to follow up with prospects for years; very cost effective vs in house BDC and better results; adds additional sales each month

Cons:

Best of the Best!!!
Reviewed by a General Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Its great having this product. They help drive business to our dealership and has been a blessing to have....

Cons:

Have used it for years
Reviewed by an Internet Director June 4th
Recommended: YES
✅ Verified Rating

Pros: They pound the phones on all my internet leads, showroom ups and Phone.

Cons: Need more Spanish speakers.

I have seen great results.
Reviewed by Owner May 31st
Recommended: YES
✅ Verified Rating

Pros: great results, this helps with making follow up/customer contact simple, appointments and information sent directly to management and into CRM

Cons:

Information is easy to access.
Reviewed by an Internet Director May 28th
Recommended: YES
✅ Verified Rating

Pros: Current and every aspect of this CRM runs smooth.

Cons:

Always helpful
Reviewed by a Dealer Professional May 24th
Recommended: YES
✅ Verified Rating

Pros: Just one phone call or email away from answering any questions.

Cons:

An Extra Helping Hand
Reviewed by a BDC Manager May 23rd
Recommended: YES
✅ Verified Rating

Pros: User-friendly, transparent reporting

Cons:

very good customer service
Reviewed by a Finance Manager/Director May 23rd
Recommended: YES
✅ Verified Rating

Pros: THEY GET BACK TO YOU ASAP AND SPENDS TIME TO HELP YOU UNDERSTAND

Cons:

Support is what makes the difference
Reviewed by a General Sales Manager May 21st
Recommended: YES
✅ Verified Rating

Pros: Luther, our Eleads rep is amazing, always available and gets changes made very fast. He and our past reps, Michael Hobbs and Jilli Leonard have always made us feel like we are the only customer they have!

Cons: None


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

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