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ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
439
26
5
0
5
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


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Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
439
26
5
0
5

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Great Tracking System!
Reviewed by an Internet Director 11 hours ago
Recommended: YES
✅ Verified Rating

Pros: Staff is always available to help and this system works well!

Cons:

Amazing Tool!
Reviewed by a Sales Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: Keeps all info current and none is ever lost!

Cons:

Couldn't live without it!
Reviewed by a Marketing Director 5 days ago
Recommended: YES
✅ Verified Rating

Pros: Keeps all customer information organized and up to date!

Cons:

Amazing Help ALWAYS
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: We gained Guy Newton when our previous rep moved on. Being a fast paced, high volume dealer we rely on eLead to work 110 % of the time. Guy has stepped right in and not missed a beat. Love having him be our main contact!

Cons:

Easy to find information and updates.
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Happy with the Support Team! great tool!

Cons:

great product!
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: easy to use and very helpful!!

Cons: none

very helpful
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: help with any and all issues if you have a problem

Cons:

Great Platform to find anyone or everyone!
Reviewed by an Internet Salesperson November 20th
Recommended: YES
✅ Verified Rating

Pros: The click to call app for my I phone is so easy and effective!

Cons:

all customer information is avaiable
Reviewed by a Salesperson November 15th
Recommended: YES
✅ Verified Rating

Pros: Easy access and many leads from this tool!

Cons:

Leads are easy to find!
Reviewed by a Salesperson November 13th
Recommended: YES
✅ Verified Rating

Pros: Keeps me organized and never a glitch or lost information!

Cons:


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

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