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ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
258
32
10
1
0
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


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Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
258
32
10
1
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Contact more customers
Reviewed by a Dealer Professional 4 days ago
Recommended: YES
✅ Verified Rating

Pros: You get the work of a 1000 agents to do all the heavy lifting.

Cons: Customers / Leads no longer slip through the cracks.

great results - cost effective
Reviewed by a Sales Manager 6 days ago
Recommended: YES
✅ Verified Rating

Pros: great results, best follow up and customer contact, appointments and information sent directly to management and into CRM

Cons:

Does the heavy lifting
Reviewed by a General Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Get's all the calls made for us and sets appointments

Cons: None

Always there
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: They always go above and beyond with any problem I've got.

Cons:

information is good helps with customers
Reviewed by an Internet Salesperson February 6th
Recommended: YES
✅ Verified Rating

Pros: information is good helps with customers and follow up.

Cons:

Great experience
Reviewed by a BDC Manager February 4th
Recommended: YES
✅ Verified Rating

Pros: Always there to help and make everything easy

Cons:

Top notch department
Reviewed by a Sales Manager February 1st
Recommended: YES
✅ Verified Rating

Pros: they got to our campaign request super fast

Cons:

Service is A
Reviewed by a Marketing Director January 24th
Recommended: YES
✅ Verified Rating

Pros: I have been multiple contacts when I have given me excellent service every time I call in

Cons: No after hours hotline

Support Team
Reviewed by a BDC Manager January 18th
Recommended: YES
✅ Verified Rating

Pros: Have an awesome performance manager - Erik Sifuentes. Always on top of things for our dealership

Cons:

Contact center is a great help!
Reviewed by an Internet Director January 16th
Recommended: YES
✅ Verified Rating

Pros: They are quick and efficient with responses

Cons: wish they offered 24 hour servicing


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

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