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ELEAD1ONE

ELEAD1ONE Contact Center

 Rate Product
Star Rating Distribution:
332
32
8
1
2
Rating by Job Title:

Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


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Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
332
32
8
1
2

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Super helpful
Reviewed by a Salesperson 3 days ago
Recommended: YES
✅ Verified Rating

Pros: All the experts over at Eleads are super helpful. Torrey is a great trainer. I highly recommend this program.

Cons:

Free up time for your advisors to take care of customers
Reviewed by a Service Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: Polite, professional people answering your incoming appointment calls and setting appointments according to the schedule.

Cons: Offsite

Always available for support
Reviewed by a Controller Last Week
Recommended: YES
✅ Verified Rating

Pros: fast and effective customer support

Cons: None

Contacting customers is easier and faster.
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: Never lost information. Powerful tool.

Cons:

My favorite Vendor!
Reviewed by a General Sales Manager October 5th
Recommended: YES
✅ Verified Rating

Pros: Pros: Elead1 one Contact Center does the heavy lifting for my staff and weeds through who's hot and who needs more time

Cons:

Great tracking system that is always current.
Reviewed by a BDC Manager October 3rd
Recommended: YES
✅ Verified Rating

Pros: Our rep is always obtainable. Easy to find information.

Cons:

Great customer service
Reviewed by a Marketing Director September 27th
Recommended: YES
✅ Verified Rating

Pros: Wonderful people and always takes care of my needs in a timely manner

Cons: none for now

Useful for all customer information.
Reviewed by a Salesperson September 24th
Recommended: YES
✅ Verified Rating

Pros: Reps are amazing and trainings are thorough.

Cons:

Product works smoothly
Reviewed by a Sales Manager September 12th
Recommended: YES
✅ Verified Rating

Pros: Support is always there to help

Cons:

All information is easy to access.
Reviewed by a Salesperson September 10th
Recommended: YES
✅ Verified Rating

Pros: This tool is informative and interactive. I like the appointment reminders. I'm always updated for all I do.

Cons:


Contact Info

Do you work for ELEAD1ONE? Claim your company page now!

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