Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: Elead makes everything easier.
Pros: We now do not miss any calls into the dealership which in today's world is very important
Pros: This tool saves us time and money.
Pros: has increased our customer contact and data our managers receive, increased appointments, sales
Pros: They might not always have the solution available during the 1st phone call, but their follow-thru on getting the resolution or assistance needed has been perfect.
Pros: You can do texting and emailing and you don't have to go through your personal phone. Super easy to use and it notifies you when you receive a message.
Pros: Really easy to use because of how straight forward the product is.
Pros: The calls get made and are recorded for quality assurance. It works!
Pros: integrated to Elead CRM provides great 3rd party feed back
Pros: Always are quick to respond very helpful and knowledgeable
Cons: Sadly to learn great details you need the rep alot
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