Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: Everytime I need assistance the Eleads team is always there to help!
Pros: We have used the call center to follow up with prospects for years; very cost effective vs in house BDC and better results; adds additional sales each month
Pros: Its great having this product. They help drive business to our dealership and has been a blessing to have....
Pros: They pound the phones on all my internet leads, showroom ups and Phone.
Cons: Need more Spanish speakers.
Pros: great results, this helps with making follow up/customer contact simple, appointments and information sent directly to management and into CRM
Pros: Current and every aspect of this CRM runs smooth.
Pros: Just one phone call or email away from answering any questions.
Pros: User-friendly, transparent reporting
Pros: THEY GET BACK TO YOU ASAP AND SPENDS TIME TO HELP YOU UNDERSTAND
Pros: Luther, our Eleads rep is amazing, always available and gets changes made very fast. He and our past reps, Michael Hobbs and Jilli Leonard have always made us feel like we are the only customer they have!
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