Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback ▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Pros: contact center is helpful and easy to reach
Pros: strong interface. good crm kl./
Cons: needs mobile app improvements to make it easier for not having to be computer based most times to get FULL access of crm TOOLS on phone
Pros: I thoroughly enjoyed the training
Pros: Helps you have a great feedback.
Pros: Like that they can help everywhere in the store
Pros: Elead 1 Contact Center is a great tool that helps drive car sales to the dealership
Pros: Easy to Navigate, Easy to catch on to and understand
Cons: everything was perfect!
Pros: Contact Center is a great tool that helps us drive sales to the store
Pros: come back into the store and 2nd poc
Pros: Process does not stop after customer leaves showroom. Follow ups are necessary in sales process.
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