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ELEAD1ONE

ELEAD1ONE Contact Center

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Star Rating Distribution:
358
30
10
1
4
Rating by Job Title:

Contact Info

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About the Product

Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.

▪ Flexible, scalable and affordable customer contact packages

▪ Compliant inbound and outbound packages tailored to your needs

▪ Assures inbound calls are answered 24/7

▪ Informative, interactive, and reactive conversations

▪ Highest standard of courtesy and professionalism

▪ Provides you immediate customer feedback ▪ Integrates with any CRM system

▪ Real-time, accurate performance dashboards and reporting

Inbound Calls -- Outbound Calls – Chat Management

▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours

▪ Customer follow up and CSI with reputation management

▪ Lead-generating data mining and equity calls

▪ Appointment confirmations and reminders

▪ Insta-call or long-term Internet follow up

▪ Service defector prevention (Exclusive)

▪ Service repair recommendations or declined CSI

▪ Compliant LVR 30-second informational

▪ Interactive live chat management


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Last edited by Melissa Maxey on A few seconds ago

Product Summary

Star Rating Distribution:
358
30
10
1
4

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

The call center brings me deals!!
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Since adding the call center my appointment show rate has nearly doubled!

Cons: None here!

Pounds the phones
Reviewed by a General Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: I wouldn't have a store without it! It paid for itself literally the first day for the next 3 months and they're just setting appointments 7 days a week. We just keep selling them.

Cons: None

Good Rep and Company but this tool is lacking.
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: Pros: usually easy to get ahold of.....if not they will call you back

Cons: Cons: if you need the call center...you always get a different person....

The VBDC drives great results
Reviewed by a Dealer Professional August 2nd
Recommended: YES
✅ Verified Rating

Pros: Let ELEAD do all the heavy lifting so no prospects fall through the cracks.

Cons: None

Tracking is good and info is current.
Reviewed by a Salesperson August 1st
Recommended: YES
✅ Verified Rating

Pros: great tool. Happy we switched to Elead1.

Cons:

Never a mistake and info is always current.
Reviewed by a Marketing Director July 26th
Recommended: YES
✅ Verified Rating

Pros: Everything they do is quality. Ease of use.

Cons:

already has helped us with our business.
Reviewed by a Salesperson July 26th
Recommended: YES
✅ Verified Rating

Pros: the contact center has done a great job so far and have gotten important information we missed

Cons: none

Packages are created just for our Dealership.
Reviewed by an Internet Director July 25th
Recommended: YES
✅ Verified Rating

Pros: Updated and accurate information that is easy to manage.

Cons:

Never miss a call or appointment.
Reviewed by a Salesperson July 23rd
Recommended: YES
✅ Verified Rating

Pros: Easy to manage all aspects of our communication tools. Every engagement is verified.

Cons:

Much better than last CRM
Reviewed by an Internet Director July 18th
Recommended: YES
✅ Verified Rating

Pros: As a sales person one of the things I hate doing is being stuck on the phone all day. These guys do that for you. The follow-up from the call center agents helps me filter down my pipeline and pull out the low hanging fruit.

Cons: Cons: Could have better reporting.


Contact Info

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