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Sell smarter with the automotive CRM rated highest in dealer satisfaction for four years running! The most intelligent and intuitive CRM in today’s market, ELEAD CRM fully integrates marketing, sales, and service operations into a single, web-based platform to help dealerships grow their business. A centralized view helps communicate with showroom ups, phone ups and Internet leads throughout the entire customer journey more effectively – from the shopping and purchasing phases to ownership and repurchasing.
▪ Designed by automotive retail experts
▪ Fast, flexible and easy-to-use CRM platform scales to any size retail operation
▪ Fully integrates text, phone, video, email, direct mail and digital communication channels
▪ Integration with all prominent DMS and third-party data providers
▪ Fully integrates with online marketing providers
▪ Track, log, record and map all incoming calls, includes missed call notifications
▪ Data-driven reporting metrics help make quick and better decisions
▪ Monthly product enhancements and updates
Create business advantage for your dealership with our sleek and easy-to-use mobile sales office. Your sales and management staff stay connected 24/7 to perform quickly all essential responsibilities that lead to the sale from their mobile device. Streamline the sales process and keep your sales team in sync every step of the way – from the new business opportunity to vehicle purchase.
▪ Instantly capture customer data using the driver’s license scanner
▪ Easily upload trade information with the VIN scanner
▪ Mobile deal desking provides multiple leases and retail comparisons quickly
▪ Maximize data performance, send e-brochures, browse inventory, text customers, and complete mobile follow up
▪ Includes salesperson and manager views
▪ Speed up the deal process and improve customer satisfaction
A powerful desking system with real-time integrated OEM rebates incentives that provide desk managers a quick, professional display of multiple leases and retail comparisons. Maximize revenue and CSI by decreasing negotiation time to finalize a deal.
▪ Provides instant trade evaluation to customer
▪ Certified integration reduces duplication
▪ Display integrated bank programs
▪ Multiple purchase options improve customer confidence and decision-making
▪ Training word tracks help reduce negotiation time
Aggregate leads from all your online sites into one centralized view for quicker response and easier management. Our ILM automates your lead process through customizable routing capabilities for instant, short-term, and long-term follow-up. With complete access to new and pre-owned inventory within the ILM tool, you can quickly send vehicle details and photos to give customers the exact information they need to make informed decisions.
▪ Easily route leads by vehicle, source, and schedule
▪ Create a safety net with automatic lead reassignment, escalation, and non-responders redirecting rules
▪ Choose from text, phone, video, and email messaging channels
▪ Team notifications of leads received, emails opened, and price reductions
▪ Automatic lead responses with detailed vehicle information and photos, including new and pre-owned alternative vehicles
▪ Includes pre-approval and trade value calls-to-action
▪ Easy-to-use pricing rules allow model and trim level customization
▪ Real-time compensation for any bad or duplicate lead
▪ Efficient and accurate end-to-end lead tracking and reporting
A robust new and pre-owned inventory management solution that helps you stay ahead of constant changes in the market. Stock and source inventory using a summary of key insights that weigh dealership business goals to ensure stocking recommendations enhance your strategic direction.
• Inventory scored on past performance, market conditions and dealer activity
• Access to multiple books, CarFax, AutoCheck, photos, and pricing
• Compare number of similar vehicles in the market
• Print and email bookout sheets
• Post used car inventory automatically
• Integrated partners include Black Book, NADA, Kelly Blue Book, CarFax, Manheim, AutoCheck, and Galves
• Professional photos and equipment listing
• Customizable editing tools
Grow business development profits by leveraging ELEAD1ONE data mining technology to increase revenue-generating opportunities through vehicle exchange incentives, pulling customers into the market before they shop your competitors. It is much more costly to acquire new customers than keep current ones – six to seven times more to be exact! Turn your current customers into loyal, repeat business by targeting vehicle owners in equity, or those that can lower their payment or are at the end of a lease or warranty.
GoldDigger combined with direct mail and the ELEAD1ONE Contact Center yield a 4:1 ROI guarantee on your marketing investment!
▪ Multi-channel direct marketing program
▪ Utilizes DMS data, OEM incentives, book values and other third-party data
▪ Accelerates customer buying cycles
▪ Responds quickly to OEM buying programs
▪ Acquires pre-owned inventory at a lower cost than auction
SERVICE1ONE ties all your fixed operation moving parts together into one, easy-to-use solution that completely revolutionizes the way business is done in the service drive and gives motorists the ultimate service experience from beginning to end. Centralize every component of the sales and service process to into one comprehensive, service-based view that provides insight into the technology that helps your shop run faster and smoother, brings in more customers, increases RO transactions, and upsell opportunities.
Online Service Scheduler
Give customers a dynamic, fast interface to shop for services and schedule appointments from anywhere at anytime.
▪ Consistently loads shop capacity
▪ Preselecting maintenance packages or repair needs saves time
▪ No account required; schedule appointments using customer information
The SERVICE1ONE technology eliminates the need for a traditional paper write-up process, optimizing the speed and efficiency of the service lane for both advisors and customers.
▪ Fast customer check-in using VIN scan or search
▪ Walkaround Inspection records damage using built-in camera
▪ Advisor word tracks help overcome owner objections to service
Our electronic, multi-point inspection process improves shop performance and consistency, ensuring every vehicle gets a multi-point inspection on every visit.
▪ Improves shop productivity through operational efficiency
▪ MPI forms include videos/photos, reducing the number of declined services
▪ Capture 100 percent of declined service repairs
The SERVICE1ONE Experience Training Program for service advisors and management gives an in-depth view of the SERVICE1ONE product suite and takes your team from the basics through advanced selling techniques, building brand loyalty.
▪ Convenient on-site training and consulting or online self-paced modules
▪ Integrated processes and word tracks embedded in the SERVICE1ONE tools
▪ Two-day workshop in Destin, Florida
Smartphones and the click-to-call feature are changing the landscape of auto sales, driving record numbers of phone calls to dealerships. The ELEAD1ONE Contact Center provides full-service, compliant inbound and outbound dealer-to-consumer (D2C) engagement that helps automotive retailers overcome their biggest challenge today -- the bandwidth to capitalize on every business opportunity. Contact packages are tailored to your needs to maximize contact ratios and drive higher profit through best-in-class technology and processes.
▪ Flexible, scalable and affordable customer contact packages
▪ Compliant inbound and outbound packages tailored to your needs
▪ Assures inbound calls are answered 24/7
▪ Informative, interactive, and reactive conversations
▪ Highest standard of courtesy and professionalism
▪ Provides you immediate customer feedback
▪ Integrates with any CRM system
▪ Real-time, accurate performance dashboards and reporting
Inbound Calls -- Outbound Calls – Chat Management
▪ Inbound call handling during periods of high call volume, high foot traffic, and after hours
▪ Customer follow up and CSI with reputation management
▪ Lead-generating data mining and equity calls
▪ Appointment confirmations and reminders
▪ Insta-call or long-term Internet follow up
▪ Service defector prevention (Exclusive)
▪ Service repair recommendations or declined CSI
▪ Compliant LVR 30-second informational
▪ Interactive live chat management
Individual, intelligent service marketing campaigns are essential to retaining customers and leveraging the highest customer value for dealerships. Grow business development profits by leveraging ELEAD1ONE data mining technology to increase revenue-generating opportunities through vehicle exchange incentives, pulling customers into the market before they shop your competitors.
The Xchange TradeUp Program takes service marketing to the next level and provides dealers a competitive edge by identifying current and conquest opportunities that have the highest statistical probability of purchasing or servicing with your dealership. The Xchange Program targets customers in equity, or those at the end of the term, lease, or warranty. An easy to use, custom RO dashboard alerts the right associate at the right time of lead opportunities that are in a buying position. Dealers will benefit immediately through increased loyalty, sales, and profits.
▪ Real-time open RO service dashboard with vehicle exchange alerts
▪ Identifies current and conquest opportunities
▪ Customizable alert triggers and vehicle comparisons
▪ In-dealership training and brand-specific point-of-sale material available
Rather than sending blanket email or direct mail communications, AutoPilot empowers dealerships to interact with customers during every significant milestone or event. Create profitable business opportunities and build customer retention through automated marketing campaigns without ever lifting a finger.
▪ Connect with customers through live calls, text, video, email, direct mail and IVR calls
▪ Customizable KPIs and event triggers
▪ Flexible, and easily updates dealership processes
▪ Collect better customer information and data, including identifying customers likely to defect
▪ Full integration with SERVICE1ONE automates the complete ownership journey and experience
▪ Measure campaign effectiveness through advanced analytics, trend analysis, and comparison data
Two-way text messaging platform used for quicker business communication and better deliverability. Text messaging is the most popular data service in the world and the foundation of any mobile communications strategy. Empower dealerships to communicate with car shoppers first and more effectively than competitors.
ELEAD1ONE Texting is 100 percent TCPA compliant, once a text message is received to opt-in, the user can immediately receive information on vehicles, including photos, videos, service updates or open a live chat. It’s that easy!
▪ Text messages average a 98 percent open rate
▪ TCPA compliant
▪ Communication is fully integrated within ELEAD1ONE CRM
▪ Increase service drive productivity – service status updates, appointment reminders, link to a video showing needed repairs with repair approval Complete dealership SMS integration, including the sales manager, service manager, internet manager and marketing