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Do you need a simple, easy way to help you sell more cars? Running a profitable car dealership is only possible when you create, manage and nurture good relationships with your customers. The right automotive CRM tools will help you view, organize and analyze customer data so that you can build strong, long-lasting connections and generate more profit. Speed up the buying process, improve customer retention, seamlessly integrate with all major DMS providers, maximize team productivity, and have more conversations that convert with Elead CRM.
▪ Designed by automotive retail experts
▪ Fast, flexible and easy-to-use CRM platform scales to any size retail operation
▪ Fully integrates text, phone, video, email, direct mail and digital communication channels
▪ Integration with all prominent DMS and third-party data providers
▪ Fully integrates with online marketing providers
▪ Track, log, record and map all incoming calls, includes missed call notifications
▪ Data-driven reporting metrics help make quick and better decisions
▪ Monthly product enhancements and updates
Your customers and staff are always on the go – can your software keep up? You need a mobile app that can capture all the necessary information to make sales and service a breeze – while keeping your staff by the customer’s side. Collect more complete customer data, desk deals, view inventory, send e-brochures or text messages, speed up the process of buying a car and make your customers happier than ever before.
How well do you handle and track your internet leads? Aggregate your leads in an easy to use dashboard that automates the sales process and provides relevant information to Internet leads, including vehicle of interest, availability, financing, trade-in evaluation, appraisal and more. Speed up the sales process, improve the customer experience, convert more customers, and stop your online inquiries from reaching out to your competition.
How would you like to complete the sales process faster? Desking deals is complicated. In a business where time equals money, poor integrations cause duplicate work and hold up deals costing you money and frustrating your customers. What if you could easily pull custom quotes, keep deals moving in off hours, cut down on negotiation time and streamline your workflow so you can sell cars faster? When you make your desking process more efficient, you can keep deals moving, streamline the way you sell cars and save time for you and your customers.
Is poor inventory management costing your dealership money? Inventory software makes searching for and managing vehicles in your inventory faster and more reliable. Workflows create faster sales with rules that allow for quick updates on existing inventory for specials, rebates and other pricing adjustments. Accurate data helps you stay apprised of market conditions and provides expert pricing and valuation decision tools. With the right integrations, you can quickly and easily provide information on your customer’s vehicle of interest.
New vehicle sales are declining and acquiring used cars at auction is expensive and risky. If you could increase sold units while gaining preowned inventory at a lower cost, how would it help your dealership? An intuitive equity mining tool allows your campaign managers to manually pull reports from your CRM to determine which of your customers are in an equity position, at the end of lease, term or warranty and identify customers not in service. They can then hand those customers off to your BDC team for sales prospecting, creating a revenue stream out of your current customer base. That way, you can sell more without spending more.
Are you getting the most out of your service drive? When you increase efficiency in your service lane and technician’s bay, you can create an excellent customer experience and boost your absorption rate.
• Ensure every vehicle gets a multi-point inspection on every visit so your customers can enjoy a consistent quality of work, and you can capitalize on every possible service opportunity.
Mobile Lane Technology
• Streamline the process in your service lane, from greeting and check-in all the way through the final signatures. Make sure you capture every necessary piece of information and give your customers a great experience.
Add AutoPilot Service Marketing to take your follow up campaigns to the next level.
• Provides event-triggered marketing campaigns that actually convert, so you can keep your service bays full and your absorption rate high.
Do you struggle to develop business opportunities and support customer inquiries due to inadequate staffing, ineffective salespeople or an inability to operate outside of dealership hours? With the support of the industry’s most experienced automotive BDC center, you can have more productive conversations with your customers, capitalize on every lead and sell more cars and service. Having a plentiful and highly-trained automotive call center helps you follow up on every single lead, provide the right message at the right time, grow relationships on a long-term approach, and save your employees’ time so they can focus on having conversations that lead to sales, generating you higher profits.
Are you getting the most out of your service drive? increase opportunities and generate higher gross profits with service leads already in a position to purchase. View an easy-to-understand dashboard that shows which incoming service appointments are in an equity position, at the end of lease, term or warranty so you can target specific customers for trades. It’s much more cost-effective to sell to a current customer than to acquire a new one, so when you mine your database for existing customers in an equity position, you can sell more without increasing your marketing spend.
If your dealership’s marketing isn’t helping you capitalize on more opportunities, retain more customers and improve your absorption rate, it’s simply not doing enough. Would it be helpful if you could outsource or automate email and call campaigns, direct mail, personalized messaging and recall efforts to create new service opportunities? Execute event-triggered marketing campaigns that keep customers coming back time after time and provide enough traffic to your service lane with marketing campaigns that actually convert.
Let's face it. We are all busy and today's consumers want relevant information quickly. Are you engaging with your customers and communication in the way they prefer to stay connected? Texting is a fast, inexpensive and reliable way to boost communication with your customers and keep the conversation moving quickly. Best of all, effective texting tools record conversations in the CRM customer record. Trust us - it's not just for millennials!
Customers want a hassle-free experience. So why not allow them to schedule their own service appointments at any time they want, from any device? Give customers control over scheduling and take the heavy lifting off your staff’s shoulders. That way, your staff can track and manage appointments more efficiently, while spending less time on the phone and more time with the customers in the service drive.