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Pros: This company does well, they are order takers… and they respond very quickly. Our website works very well with this tool as well. We are able to get ahold of these customers and close them much of the time.
Pros: We have used this as our chat provider for a very long time, we do not get a good ROI here.
Cons: The leads that do come through are usually either faulty or just not terribly interested. Program is not engaging and is not easy to use.
Pros: It helps us contact people visiting our site and engages them and converts them into leads for us
Pros: Better performance than competition
Pros: Chat representatives collect great information.
Cons: Creation of duplicate events in CRM
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