compliance

Mark Rask

With all of the attention these days on compliance , how are you getting your salespeople to adhere to the rules as far as leaving peoples info laying around etc?

Derrick Woolfson

If they leave info out they get written-up and lose the deal. That simple. Now, to help them all paperwork is to be locked in the Managers Office or F&I. The losing of the deal has had a good impact and we haven't had as many issues. 

Mark Rask

That sounds like a good policy

 

Pretty important Law to follow, personal private information is required to be protected by GLBA, right??

Derrick Woolfson

@Scott, correct! The fines are outrageous as they should be. I would be super pi**ed to find out (as a customer) that my personal information was laying about the dealership. Where anyone could easily walk-in and snatch up credit applications. All of which have SSN's, Income, etc. 

Chris K Leslie

We’ve included it in written job descriptions so there is little confusion who’s job it is. :)

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