What the heck is wrong with American Honda Finance?

Scott Larrabee

So yesterday I closed a deal on a 2018 Honda Odyssey. I had all the paperwork into F&I within 10 minutes after closing the deal, and my F&I manager had the deal submitted within 20 minutes post close. IT TOOK MY F&I MANAGER ONE FULL HOUR to get a rep from Honda Finance on the phone to get the approval we needed and this IS A REGULAR PROBLEM! 

Doesn't Honda finance realize the problems this causes at the dealership level?

Thoughts? 

Ugh... how frustrating. Now and then I'll run into something like that, but it isn't a regular occurrence likes yours is. And it doesn't sound like your F&I Manager has a direct contact either. At the very least they should let your assigned dealer rep know about the issue. Hopefully they shake someone's tree for you guys.

Scott Larrabee

So I literally sat in his office the other day as he went down his list of direct contacts.. each one went to a voice mail. They have brought the issue up over and over and the attitude is basically.. "figure it out!" GRRRR!

Featured Masters

No members found

F&I Solutions & Services Products

0%  Recommended Recom'd 0 Ratings
97%  Recommended Recom'd 35 Ratings
83%  Recommended Recom'd 24 Ratings
100%  Recommended Recom'd 1 Ratings

 Rate a Vendor Give feedback in three quick steps

Select a Vendor & Product
Can’t find what you're looking for?
Add a Vendor  or  Add a Product
  •  
  •  
  •