Appointment Setting Online

Maddy Low

When I was at a dealership we would get calls alllll the time to change when the online scheduler would allow people to make appointments. They would tell us they were overbooked or the online scheduler was set to accept too many appointments. Do any of you have this problem? Does anyone have a solution that worked for them, a set number of appointments that could be set online that really worked? 

Derrick Woolfson

We have *experienced* this before - that said, we took a full years worth of appointments and averaged out appts. per day. This allowed us to set capacities per appointment "type." However, if the appointment type was 'booked,' then we offer the customer a message to call the dealership. We then get an alert. If you do not setup the parameters right then it can really cost you business. In fact, on average only 27% of the customers actually book online. The other appointments are calls into the dealership from the appointment page. We provisioned a line on that page (the mobile breakpoint having a unique number), and it helps us offer a better experience noting that something is not right with such a low appointment average. As we hope to increase appointment traffic online! 

Mark Rask

We use x time and it worked pretty well as long as it was set up correctly

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