Pay off my car!

Ron Henson What are your thoughts on this topic? Is paying off this customer's car reasonable compensation for a 200 mile joy ride? What would you offer instead?
Steve Tuschen
I don't think it is reasonable to expect a payoff. Trade her our of the vehicle with a deal of the century. If she holds on the payoff or nothing then I would say nothing as you are throwing money out and the PR issue has been resolved.
Dave Martinson
This one really surprised me. The Dealer WILL be paying off the loan. Whoa.
Steve Tuschen
Hat's off to them, that is truly ensuring the customer leave's happy.
Clint Jones
My first reaction would be about the same as Steve. I would say that a lot of the ultimate decision came down to the numbers. The customer may have been at about break even on the equity side. They pay it off and get the car. Probably have a chance to sell the customer something else. Either way, I applaud the dealer for standing up for their customer. There needs to be more of us like that.
Zach Janes
That's amazing. Kudos to the dealership. Definitely above and beyond.

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