Service Advisor Communication

Bart Wilson

How are you making it easier for your advisors to communicate?  A breakdown in communication with customers (including sales as internal customers) seems to be a problem we can fix.

Derrick Woolfson

Now that we have found a solid platform to use (the CRM) for service, and the advisors are using it - communication has gotten much better. Especially regarding contacting customers if the advisor is out for the day. Before, it was essentially a guessing game, which meant the customer did not know what was going on with their vehicle...

Mark Rask

we struggle with this 

Kate Poole

We started using Slack in September and let me tell you, it is the best thing we've ever done. I've never seen such solid communications between all departments. We pay for it, there is a free version, but it's awesome. You can create as many channels as you want in it and add who you want to each channel. We have one for dispatch from our advisors, one from our call center to our advisors, there's a general one for the whole building, we have one for just techs, one for each department, etc. Well worth it - check it out. 

Bart Wilson

@Kate, good call.  Slack is a game changer

Morgan Hardy

We started using Text2Drive which has made communication easier. The customers can now directly text their advisor with questions or for status updates. We started to use it for sales as well but it was not as beneficial. Service customers could also pay for their service through text.

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