service bdc

Mark Rask

How do you rely on your service bdc

Randi DeSantis

Our service BDC handles all incoming scheduling calls, outgoing follow up calls, recalls, SOPs, and anything else we can throw at them. They have also cross trained as service advisors. 

Bart Wilson

@Randi, I love the idea of crosstraining BDC agents.  They can gain some empathy about the service advisor role and maybe begin a career path into service

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