Training For Service Writers

Jason Volny

What type of training do you offer your Service Writers?
Is it focused on customer service, sales, or process monitoring? 
What programs are you using?

Derrick Woolfson

@Jason, we focus on customer service - i.e. greeting the customer (even if there is a line), opening the door for the customer, & keeping the customer informed of their repair status to name a few. The above sounds simple, but the truth is that we often fall short of offering the customer a good experience. On the flip-side, we also try and ensure that the internal processes are easy; i.e. the service tools they use to keep the customer informed, etc. If you keep the customer informed, and they have a good experience they are more likely to not just return, but spend more money with your dealership. 

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