BDC Processes

Willie Cruz
I'm managing a new BDC department for my dealership, I have the set up, staff, I'm merging the internet leads and will be handling all incoming and outgoing calls, all I'm needing are some written processes to provide the dept staff with guidance and objectives. Anyone have some Policies, Procedures and Processes they can share?
Jeremy Alicandri
Ron Henson
Willie, Sounds like you're off to a good start! Shoot me an email, I have some assets I can share with you. Ron

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