Can Live Chat Software Increase Sales?

mark rask
I don't like using software....however we have a chat service called engage to sell....they have done REAL well for us.....they do use live agents though.
Alexander Lau
It can, if you use the right company and have a decent BDC.
DJ Snyder
I think chat can work in the right environment. I've had success w/ it and have not had success w/ it. Overall I'm not a fan of chat.
Alexander Lau
Like any tool, it depends on a number of variables. The strength of the application, who's at the helm, follow through and engagement with lead, etc.
DJ Snyder
Alex, you are spot on. For some random reason I notice a big change in performance once I switched website providers.
Michael
I've been using engage to sell for about 3 months now and we seem to be having pretty good success with them.

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