Customer Experience ~ A shifting paradigm

Ron Henson
What is one thing (or more) you've changed in your dealership in the past 12 months to shift toward a more friendly customer experience?
Lauren Moses
Can't wait to see all the answers on this one. For us, it's not some much something new, just in our attitudes. The bad apple left and we got in another GREAT salesman and it has been so much nicer. Team work makes everything run so much smoother thus providing a better customer experience.
Shannon Hammons
Lauren hit the nail on the head teamwork. If everyone is on same page and gets along with each other it makes all process better. We are a big family here that looks out for each other
Grant Gooley
REPUTATION MANAGEMENT!! Works like a charm if a culture is built around it. We've seen huge increase in traffic and leads. All due to a positive reputation online. Easy and effective.
mark rask
Lauren did hit the nail on the head.

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