Customer retention is top concern for 64% of dealers

Kristen Tepper

According to Cox Automotive’s 2016 Maintenance and Repair Study, “After buying a car, 72% of customers are opting for third-party mechanics. The main reasons are price and customer service, with 58% of respondents indicating they didn’t go back to the dealerships for service work because they felt they would be overcharged.”

How do you combat this? What are your most effective ways to retain customers? 

Mark Rask

This is also our bigest area for improvement 

Featured Masters

No members found

Marketing Solutions Products

100%  Recommended Recom'd 2 Ratings
100%  Recommended Recom'd 1 Ratings
0%  Recommended Recom'd 0 Ratings
Company: Orbee Auto
100%  Recommended Recom'd 33 Ratings
Company: Elead

 Rate a Vendor Give feedback in three quick steps

Select a Vendor & Product
Can’t find what you're looking for?
Add a Vendor  or  Add a Product