Customer Waiting Room Amenities

Ron Henson
What are some "out of the box" amenities that you are using for your customers in the waiting lounge?
Chris K Leslie
What would you consider out of the box?
Ron Henson
For example: I know one dealership that has a full time masseuse that provides chair massages.
Vincent R
I've heard of BMW dealerships offering a loaner vehicle for their customers while they are waiting for their car to be serviced.
Ron Henson
I like that Vincent. Another idea I've seen is Barista's in the lounge. I've also seen cookie ovens! Can you imagine the smell of fresh baked cookies all day long? Who wouldn't want to hang out there!
Lauren Moses
GM has a DRAC program that allows us to give a new car as a rental to customers if need be. This is two sided for us. It allows the customers to get the new car smell in their system, and shows off the car while they are out with it. As far as out of the box, I talked to our owner about maybe a play station or xbox on a smaller tv with headphones set up to keep the noise lever down but provide kids (or kids at heart) with something to do while they wait. If we had a masseuse, then I would never be in my office cause Id be hogging them to myself!

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