CX Improvement Opportunity

Ron Henson
If you were to take a deep look inward and identify one glaring opportunity for you to improve just one process in regards to the Customer Experience (CX) in your dealership, which would top the list? By doing a deep self evaluation and sharing with the DrivingSales community you just might help someone else as well. #Karma
Grant Gooley
Well said Ron. hmmm... I would say, Consistency from digital to in store. Branding, offers, etc. Consumers feel like it's always a bait and switch.

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