For a 'Mandoatory Turn" Dealership, Who gets the customers info?

General question. It seems when the primary salesman asks for information before the turn, the turn man is going in with his hands tied. It turns into more of a "Goodbye" then actually giving the turn man a legitimate opportunity. What policies are in place for your store? Mandatory turns, or do you give your salesman a lot of rope?
tim ingle
I like to do turns
mark rask
Our guys turn the customer over to one of our desk managers. The desk managers do try to give them plenty of guidance before this
mark rask

We are thinking of going to a mandatory turn in our bdc.

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