GOALS.

Jason Volny

I think the way a person approaches goals and goal setting separates a manager vs leader. For instance a manager approaches goals as a check list, and if an employee doesn't hit a goal they fail.

For a leader, it's not the goal per se, and it's not the outcome. It's the motivation behind the outcome and goal. It's an activity versus a result.

How do you approach goals at your dealership? What are consequences for not reaching them?

Amanda Gordon

It's absolutely about the process. People need to be walked through and SHOWN how to obtain a goal. Not only does it set them up for success but allows them to navigate through problems on their own down the line. Its' also the ultimate way for a leader to earn their team's respect. 

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