Help Me Understand Vendor Hopping

Jason Volny

I hear this objection all the time, "I can't, I'm in the middle of installing a new DMS." This brought me back to my days on the desk when my DP decided to switch as well and how painful it was. At the time, it was a data issue and it was probably a good reason to switch. Now, if the pain is so great, why are dealers putting themselves and their employees through this? Are the features and benefits that much different?

Bart Wilson

@jason, I think you've just coined a new term: Vendor Hopping

Morgan Hardy

"Vendor Hopping" is not fun from the dealership standpoint 

Randi DeSantis

When everyone was switching over to Dealertrack DMS from either CDK or Reynolds, we did EXTENSIVE research into what it would mean to switch. For us, the pros have never outweighed the cons. 

I think dealerships or dealer groups that vendor hop do so with just the bottom line in mind. That is the reason at least that has been shared with me by people that have switched. For us, the small amount saved was never worth the risk of breaking something that was already working. 

Jason Volny

@Randy Thanks for sharing your opinion. I agree, they can't possibly be that different in 2020 to justify such a switch. If money is an issue, it's a race to the bottom for most of the vendors. Let them know, they might just agree to lower it. 

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