How do you measure metrics for unique roles in your dealership?

Natalie Nielson

After creating over 800 scorecards for various roles for many dealership partners, we have a good bank of job roles to pull performance metrics from. This brings us to this question: What is a role that is unique to your store that may be viewed as uncommon or out-of-the-ordinary? How would you go about creating measurable scorecard metrics for that role? 

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