Human Capital

Ron Henson
What is the annual sales staff turnover percentage at your dealership?
Lauren Moses
um....0? lol I have been here almost 2 years now and we have only had one new sales person added.
Ron Henson
Ok, follow up question: Can zero turnover be a bad thing?
Lauren Moses
@Ron, Yes and no. If your sales people aren't producing enough sales for you because they are worn out and tired of the business than yes. However, if they are still pushing cars out left and right and still have that drive, then definitely not a bad thing. We ere just talking about this the other day and how sometimes bringing in fresh blood that is young and money hungry can give everyone a boost because the vets have to pick up the pace (if they are okay making what they've been making) to keep their normal numbers.

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