Industry Stats Needed

Shelby Loth
My supervisors are wanting me to include some stats in a sales training manual I am creating. However, I am having difficulties finding 2 of them online. Does anyone know: -Stats on how many lease customers purchase next vehicle from same dealership. - Stats on % of customer purchase their next vehicle from the dealership they service with.
Lauren Moses
Shelby, I can't help you out on this one. Though I will be curious to find out what the numbers are. I know that we don't do hardly ANY leases. It's so not suitable for around here.
Carlo Castillo
Not sure where to get the data either. But if thats the kind of data your including into a sales training manual, I would love to get a copy when you're done Shelby!
Bill Simmons
Your best bet would be to get those numbers from your factory rep. Most all of them that I know of track lease and service retention percentages.
Shelby Loth
Carlo, what is your email address?
Carlo Castillo
carlo.castillo@mazdaofnorthmiami.com Thanks Shelby!!

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