This is more of an IT question:

Robert Bader
Can someone explain to me how the back-end of computer telephony integration(CTI) works at the dealership level? No one at my dealership is able to do it. For example: We are using Dealersocket and will be integrating its CTI capabilities. I was told I needed to call Cisco, our phone systems provider, to have our extensions integrated with the Dealersocket CTI system. Does anyone actually know what is happening when this is done? Because I am not understanding it. And how does all of this play into Dealer.com and the call tracking numbers that we use through them? I'm just trying to wrap my head around what actually happens once an inbound/outbound call is placed. And I'm really confused. Thanks
Megan Barto
Let me find Hunter -- he'll know who to talk to that would be able to answer your questions...
Hunter Swift
Call me at 9493513036 or call support and we can explain. I am out and on my cell.
Megan Barto
Thanks, Hunter! I knew I could count on you! :-)
Robert Bader
Thanks. I'll be calling you Hunter.

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