Retention

Ron Henson

Which do you feel is a bigger issue for dealers, customer retention or employee retention?

And why?

mark rask

Both are extremely important....at our dealership we do retain a lot of our customers....we also do pretty well with our sales people...I would that here the salespeople are the bigger issue....trying to hire and keep that younger person is very challenging 

Colin

if anyone finds it useful Craig Lockerd did a series on employee onboarding and retention here's the link http://www.automaxrecruitingandtraining.com/the-recruiter/

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