Training / Most helpful training for overcoming objections?

Jennifer Kidd
Just wanted to see what people were using for training on overcoming objections? Most helpful? Even though I am in the BDC, we are still closing for the appointment..
Taylan Yu
Hi Jennifer, We were using the same system at our store, I had the best luck with following phone ninjas scripts and putting your own spin on them! You can see them here: http://www.phoneninjas.com/users/phonescripts.cfm?__hssc=&__hstc&hsCtaTracking=223496d8-5708-47cd-976a-a871c0d2b999|de211c0d-6a29-4368-b0a9-eca3358e3509 If you are doing BDC / appointment settings the Elise Kephart video process is definitely worth looking at too: https://www.youtube.com/user/ElisePhoneNinjas .
Jennifer Kidd
Thank you, Taylan!!!!
Tony Wood
We really enjoy using scripts from Craig Polito, but I'm not allowed to link them :-/ If you'd like to look into his training (which i would highly recommend) you can contact him via phone: (727) 215-4908 or via e-mail: craig.polito@cdk.com We enjoy his scripts because they aren't really scripts, and our auto group has just adopted the whole "complete transparency" approach, which his training falls right in line with.
Jason Stum
I got turned on to Jeffrey Gitomer early in my car sales career and I've been a fan of his teachings and training ever since. Because he's outside of the automotive industry, I think he offers a different perspective on being a true sales professional. He produces a bunch of free content that I'd highly recommend, including content on topics such as handling objections. Check it out... http://www.salesblog.com/jeffrey-gitomer-sales-rant-the-big-objection/
Jennifer Kidd
This is great stuff, I have been is sales for many years but I'm new to the auto industry. Thank you all for this useful info!!

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