WebSolutions And Long Term Contracts

As I talk to more and more dealers I'm starting to hear the same story over and over. Dealers are sharing their stories of great customer service while being locked into 12-24 month contracts with "ok" customer service lacking more and more while their contracts play out. I'd like to ask dealers on this forum two questions. 1)How do you feel about locking into longterm contracts with WebSolution providers? 2) Have you had to deal with poor customer service while being locked into a contract? Any and All feedback would be greatly appreciated.
Daniel Boismier
Rob, Often times the benefit of a longer term contract is price concession on the vendor's part. Having re-occurring revenue helps R&D and usually results in a better product. However customer service is very important. For me that is a cultural aspect of the leadership team. I think you can have good or bad customer service regardless of the contract term. I would not fear a longer term commitment if you do the following; 1. Research the company. 2. Make clear your expectations. 3. Get referrals and check them ALL. 4. Use term as a way to reduce monthly expenses.

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