What are the most important habits?

Bart Wilson

Think about your employees. What do you feel are the most important habits they can develop to improve their performance?

Derrick Woolfson

Before you get to habits, I think the Owners/GM's have to set a *clear* outline of what is expected, and remain *CONSISTENT*. Once they have explained, and outlined the expectations, the habits should follow if they are coached properly. 

As for the habits themselves, it comes down to ingraining the habit of following a process consistently! All to often, we "implement" these "new" (in reality OLD) processes that are not consistent. It is incredibly hard to form a habit, let alone create habits on processes that are not consistent. 

That said, once they have a process in-grained in their minds, then you can layer in techniques that will increase their sales. Everything from a smoother demo, objection handling techniques, manger turn-over, and follow-up to name a few. 


Morgan Hardy

A lot of people in the industry find it difficult to stay consistent. This becomes frustrating for the employees because things are always changing. This makes it hard to form habits and stick to them. Instead of complaining or being upset when things change, it's important to try and have a positive outlook. 

Derrick Woolfson

@Morgan - agree with that! The time one employee gets the new process down, its changed! Dealers tend to wind up having everyone following their own processes including managers! Makes it very difficult for anyone to improve. 

Bart Wilson

Well said @derrick. Consistency is one of the keys to success. Managers need to drink their own Kool-Aid. How do you hold management accountable for consistency?

John  Niemackl

The best habits to develop are the habits unsuccessful people refuse to do.


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