What do you tell the customer to bring or do before they come to the dealship to shorten the purchasing time?

Michael Crain
The biggest complaint I used to get was the length of time it takes to purchase a vehicle. Not much you can do with the one that pulls in and says "I want to buy a vehicle" If you receive a email or take a phone up and schedule an appointment what advice to you give them? If they do not have a stock number ask them to go back to the website and provide you with a stock number or numbers so you can them pulled up and read at the time of the appointment. Explain that this will save 30 to 45 minutes wondering around the lot till they one. If they have a trade be sure to bring the title and the pay off and who the lender is. Fill out all the paper work you can on the phone. Spend the time on the phone instead of when they get to the dealership. If possible and with their permission run a credit application. Run the car fax. Get all the information you can over the phone or email and have it completed before the appointment. By getting as much information as you can over the phone or by email and complete as much as possible as your dealership requires before they get their is going to save you another 30 minutes. As soon as you have a car deal get the paperwork straight to finance. You have saved an hour to an hour and half.

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