Close Percent

BDC Team Leader

What is your close % for phone, internet and live chat enquiries?

Derrick Woolfson

We count Chat Leads as Internet Leads, but the average closing rate is 17-20% (based on 350-385 leads). The closing rate on phone-ups tends to be better. 

Scott Larrabee

Derrick is there an industry standard or a close % where a BDC  who reaches it would be considered the supreme BDC? 

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