Does it Count?

Tony Wood
Do your BDC specialists in service get paid for any appointments they setup on inbound calls? Are the stipulations the same as appointments set on outbound calls?
Jamal McMurray
inbound appointments should pay the least per regardless. MR, 1st service, SOP, recalls, declined, large recommended services, defectors in & outside of AGSA, & CSI calls are the outbounds. CSI's are a daily required call to complete that don't carry a commission. The other outbounds should pay more. They should also be incentivized to upsell large services on any type of call such as selling tires, details, recommended services etc.
Tony Wood
Jamal, would you mind messaging me a contact number where I can pick your brain a bit more? We have a system in place but I don't think it's up to snuff and I believe I could learn a few things from you. I'd appreciate it if you don't mind!
mark rask
Jamal, we pay for each appointment. Please message me a contact number as well. I would like to pick your brain as well
Megan Barto
Are we talking about fixed or variable ops here?
Jamal McMurray
fixed

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