Don  Baker

National internet lead response time?

Jared Hamilton

Are you asking for an average or what benchmark should be?



Dealer Guy

We're at about 8-11 minutes - that's ok, but we're moving away from rushing to stop the clock, to delivering a very well crafted , personalized, initial email in the shortest amount of time, without the use of auto repsonders, 100% bespoke.

Michael Bilson

Curious if your adding non retail hours, weekends in this discussion.  How do you handle those inquiries ?


Chris K Leslie

Better Car People do a pretty good job and they make sure that the lead is marked correctly in the CRM. 

Our response rate 24/7 is around 5-15min

mark rask

5-15 for us @chris are you pretty happy with better car people?

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