internet team hours

Victoria Dillabough

Do you guys have open to close Internet Team hours or are you morning based - how does it work for you? 

Amanda Hanson

@michelle, does that mean that you’re internet dept primarily works “off hours”?

Amanda Hanson

@derrick, you’re saying 95% of your leads come in DURING your open hours?! that is insane we see primarily all of them after 3AM

Victoria Dillabough

Antonio, so they are their AFTER the whole dealership is closed?! how does this benefit the dealerhsip overall?

Victoria Dillabough

Derrick, i'm also curious about you saying the leads come in 95% of the time when you are open 

Michelle Denogean

@amanda I work in digital retailing. That data is averaged across dealerships on our platform. People are configuring deals off hours 20-30% of the time. This is online activity, not phone calls. These may not be today’s appointments but they are likely a future appointment for sure. In addition to having people respond off hours, it also is helpful to have enough data on your website that a customer can configure their own deal and get a good sense for what they will pay, so that they are ready to come in when you open.

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