Motivation

Ashlee C
What is a great way to keep BDC agents motivated?
Shannon Hammons
Competitions. We have found if we add "prize" on top of their pay in the form of a monthly competition they stay motivated.
Chad DeSelms
We pay per hour and per lead generated, per lead show, and per lead sold. We use car wars as a motivater as well. If you aren't familiar with it it keeps track of activity and awards points for it. It also pits you up against another store. We are staffed with all fulltime college students who work part time here. Less hours keeps them fresh and motivated.
Jason Stum
I agree with @Shannon, a little competition goes a long way. This past March we did a March Madness bracket-style competition that everyone had a lot of fun with.
Ashlee C
Thank you all for your ideas. Really gives me some food for thought.
Ron Henson
I would also include recognition as a big time motivator. BDC personnel can often feel isolated and including them and highlighting their efforts can go a long way toward intrinsic motivation.

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