No BDC department.

Lauren Moses
I'm wondering how many dealerships out there don't have an actual BDC department. How do you handle internet leads, phone calls, etc.? What are some tips you would give for a dealership that doesn't have one?
Vincent R
At my dealership, I answer phones, follow up on internet leads AND take ups.
Lauren Moses
Do you have a CRM that you use to keep track of everything? Our salesman each have their own sales books that we go over in our morning sales meetings, but our follow ups are severely lacking.
Vincent R
I use Excel and list everyone's name, number, vehicle desired, etc. I start a fresh page every month.
Vincent R
I also use it to keep track of inventory.
Lauren Moses
Wow. How do you track your follow ups? Do the salesman make the calls or do you keep up with those as well?

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