Online Deposits and Payments

Karen R
Do any dealers have online deposits and payments on their website that customers can pay via credit card? If so, what are the refund policies and disclosures associated with the online payment and depositing system?
Clint Jones
We take deposits online. It is not unusual for a customer to drive over 2 hours to get to my store, so often customers will want to give me a deposit so that they know they won't drive 2-3 hours to find that we just sold the car. If they don't like the car then I give them their money back. Pretty simple deal. I don't need any disclosure because I don't and won't hold a customer hostage. If they want out then I let them out.
Chris K Leslie
Accepting any form of payments online can be tricky. Not to mention going through the hassle of trying to figure out how much you need to hold a car if someone else wants to buy it. So We do not currently have an option for that. If you wanted to look into it more I would suggest looking into something like Stripe.com That way you don't really have to carry any of that responsibility on yourself. It will have a cost associated to it though. So it may not make sense unless you decide to factor those types of things in.

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