Phone Call Volume

Derrick Woolfson

How many calls are your sales guys averaging a day? Do you track it in the CRM or do they use their own devices? 

Steven Anderson

I have it in CRM. Like 10-15 calls a day.

Mark Rask

we should trck it but dont 

Derrick Woolfson

@Steven, that is not bad! I also imagine your sales consultants are using texting? I wish more dealers counted that as communication! Most OEM's do not even consider texting as communication when it comes to 'touches per lead,' which is a huge mistake - they are missing out on a lot of valuable data. 

Derrick Woolfson

@Mark, do you review touches per lead? If so, what are the averaged? Just curious - I imagine, that those with increased communication have better sales months. 

Mark Rask

Derrick in our bdc we try for 100 calls a day 

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