Question for those in decision-making roles:

Tori Zinger

When you are in the market for a new product such as CRM, DMS, or AI, how important to you are online reviews? Would you consider a smaller, lesser-known product that had a lot of good reviews over a larger, more popular product that had mediocre reviews? Would you spend more on a product that had excellent consumer reviews? 

My question is not limited to these questions -- please elaborate if you have more to say on this matter!

Ricky Patrick

I prefer an established well-known product usually. I need someone who will still be around in a few years. I also don't want to be the guinea pig and experience rate increases as the company grows. I feel like more established solutions are usually more compatible with services we're already using. Reviews do matter but I don't think reviews are worth very much by themselves.

Tori Zinger

Thanks, Ricky!

mark rask

i agree with ricky.....I am also in a 20 group....i always reach out to them as well

Randi DeSantis

I really don't read any reviews for products we use here. We ask for references and call other dealers. It is a small world, there is always someone who has had the product. Plus, when looking for real life experiences, you need to not only get a review, but get a review from a similar dealer. We are a multi franchise single point- a stand alone Ford store will not have the same experience we have with set ups, pricing, functionality, etc. 

Featured Masters

No members found

Outsourced BDC Services Products

100%  Recommended Recom'd 532 Ratings
Company: ELEAD1ONE
100%  Recommended Recom'd 4 Ratings
100%  Recommended Recom'd 1 Ratings
Company: Strolid, Inc
0%  Recommended Recom'd 0 Ratings

 Rate a Vendor Give feedback in three quick steps

Select a Vendor & Product
Can’t find what you're looking for?
Add a Vendor  or  Add a Product
  •  
  •  
  •