ring to bdc

Christina Hecht

Hi Everyone!

I'm pretty sure that I've heard of a product that will ring to the BDC when a customer submits a lead. Is anyone using anything like this?

Thanks in advance.



Derrick Woolfson

Are you referring to inbound phone calls? If so, there are multiple ways to make this work. One of them is going to the phone provider ensuring that all inbound calls that selected sales are directly routed to you. 

If you are referring to lead notifications via SMS messaging then it would within the CRM platform. In which case you can usually add text notifications. 

Amanda Gordon

Our CRM has it's own phone number that forwards to our phone line and has texting capability so everything is logged.

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