Morgan Hardy

Does your sales BDC use scripts for inbound/outbound phone calls or no?

Rachel Haynes

We do not. We do a lot of phone training, but I personally feel that customers realize when they are being read a script. And generally speaking, there are too many variables in a conversation with a customer to stick to a script.  

Derrick Woolfson

@Morgan - we call them "talking" points, and have expectations for phone greetings such as: "Thanks for choosing [dealer] how can I assist you,  amongst others. That said, we do use scripts for role-playing and training so that our team becomes more comfortable in handling objections, etc. 

Suggested Discussions

forum  Start a Discussion

Featured Masters

No members found

Outsourced BDC Services Products

99%  Recommended Recom'd 339 Ratings
Company: Elead
100%  Recommended Recom'd 6 Ratings
100%  Recommended Recom'd 3 Ratings
Company: Hammer Drive
100%  Recommended Recom'd 1 Ratings

 Rate a Vendor Give feedback in three quick steps

Select a Vendor & Product
Can’t find what you're looking for?
Add a Vendor  or  Add a Product