separate bdc

mark rask

 We are seperating our two stores bdc departments....they will be an hour away from each other....any thoughts on what challenges this will present? They will be located at each store that they will be working for

Chris K Leslie

Have they been in an undisclosed location until now? 

Brandon McNett

Mark,  last year I decentralized the BDC back to the stores for 5 dealerships.  It's difficult for the Manager of the department, as the managers at the dealership (unless super involved) aren't necessarily all that excited to take on the extra management.  Will you be keeping your already trained BDC folks or starting fresh?  If starting fresh, training from scratch can be a bit of an obstacle.   Also, ran into issues keeping the BDC a BDC and not a "hey can you take care of this task no one else wants to do" department.

Feel free to reach out if you would like more insight.

mark rask

chris they were not

mark rask

Brandon we will keep most of them

JP Arizona

Gives them a chance to get motivated and witness the results in real time.

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