service bdc calls

Mark Rask

How much service contract info on a customer do your service bdc reps have access to 

Derrick Woolfson

In my last group, the BDC Agents were able to access the customer's service contract. However, it was made clear that should a customer ask specific questions regarding the deductible and/or what their cost would be for a repair that was not listed within their contract we would make sure that a Service Advisor got in contact with them.

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