Consent agreement for inbound calls.

Daniel Boismier
"I'm looking for input regarding consent agreement for employees that are being recorded on inbound calls. What is the law and should we have a form in place for our employees to sign?"
Jared Hamilton
Im no lawyer, but YES we had a document in place for everyone that said they knew and consented to being recorded. I would highly recommend you do too. We had them sign it as part of their initial HR packet. It was never a big deal. We had to alter the agreement when we started recording some outbound calls for training reasons. The laws vary from state to state on that stuff though, so perhaps get a template doc, but it sounds like something you will want to talk to your counsel about.
Daniel Boismier
Thanks Jared, that is what we are doing.

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