Do You Give The Price On The Phone?

Eric Miltsch
Inspired by a heated discussion I saw online - it's an ongoing debate: When a customer call your store asking for the price of a vehicle, do you give it to them? What do you do - and most importantly, why are you doing it this way?
Arnold Tijerina
I'll say the same thing here.. if you don't, someone else will.
Hunter Swift
Listen to @Jerrythibeau mystery shop a dealership and he asks for price. #Fail youtu.be/B3ulxBIDBiM
Larry Bruce
Bottom line - if they ask, you must...period. That said you need to follow that up with - "mr. / ms. Customer not only are we willing to sell you the car for $xxxxxx but we get all of our clients the best rates for financing, the best terms for your budget & the highest value for your trade in, in fact we'll buy your car even if you don't buy ours. To do this I need some infomation, this works best when you visit the store. I have a customer service time slot this afternoon will that work for you?" You must make the purchase about more than the price. Tis is just one part of doing that.
Larry Bruce
"If cheap is what you sell, the customer can find cheap cheaper anywhere else" Thought I would add that
Joe Webb
Jez.

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