Good Call Scripts or Ideas

Angela Trapp
I am looking for anyone who knows a good source for call scripts for internet lead outgoing calls, different types of campaign call scripts. Any suggestions?
Jeff Ward
Angela, from my experience, outbound talk flow does not vary that much from inbound as long as the outbound call is in response to a fresh lead. You would still follow a branching pattern using a questions such as: "Mr/Mrs_______is it that style of vehicle or the price range that is the most important for you?" Once a potential buyer has answered that question the call-handler can direct them to an appointment. Remember: He who asks the most questions wins. Responses to a specific campaign give you more ammunition regarding how to direct the potential buyer to an appointment. Always remember that a car-buying consumer ends up buying something other than the specific vehicle they had in mind when they called (or typed & sent in)about 87% of the time. This means that the call-handling agent's job is to get the potential buyer in the store for an appointment and avoid allowing the consumer to qualify them while on the phone (or in email mode). Ask questions, avoid too much detail, control the call, ask questions
Jeff Ward
Angela, from my experience, outbound talk flow does not vary that much from inbound as long as the outbound call is in response to a fresh lead. You would still follow a branching pattern using a questions such as: "Mr/Mrs_______is it that style of vehicle or the price range that is the most important for you?" Once a potential buyer has answered that question the call-handler can direct them to an appointment. Remember: He who asks the most questions wins. Responses to a specific campaign give you more ammunition regarding how to direct the potential buyer to an appointment. Always remember that a car-buying consumer ends up buying something other than the specific vehicle they had in mind when they called (or typed & sent in)about 87% of the time. This means that the call-handling agent's job is to get the potential buyer in the store for an appointment and avoid allowing the consumer to qualify them while on the phone (or in email mode). Ask questions, avoid too much detail, control the call, ask questions
Jeff Ward
Angela, from my experience, outbound talk flow does not vary that much from inbound as long as the outbound call is in response to a fresh lead. You would still follow a branching pattern using a questions such as: "Mr/Mrs_______is it that style of vehicle or the price range that is the most important for you?" Once a potential buyer has answered that question the call-handler can direct them to an appointment. Remember: He who asks the most questions wins. Responses to a specific campaign give you more ammunition regarding how to direct the potential buyer to an appointment. Always remember that a car-buying consumer ends up buying something other than the specific vehicle they had in mind when they called (or typed & sent in)about 87% of the time. This means that the call-handling agent's job is to get the potential buyer in the store for an appointment and avoid allowing the consumer to qualify them while on the phone (or in email mode). Ask questions, avoid too much detail, control the call, ask questions
Allison Centore
Hi Angela, I am about to start video responses to our Internet leads. Our goal is to have each salesperson record a short video about themselves (30 seconds or less) and how they can help them find the perfect vehicle. This will be part of the response as well as a couple of additional questions to find out about the customers' needs. Eventually I'd like to also employ the same tactic to the service department's monthly newsletter.

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