How are you using messaging?

Bart Wilson

How is your store incorporating messaging into your sales or service processes?

Chris K Leslie

We use it through the Crm in our follow up process. 

Derrick Woolfson

We do the same as Chris, and also use it is a review tool by sending our customers a direct link for the review. 

Bart Wilson

How about fixed ops?

Martins Ville

Messaging is indispensable and a guaranteed method to convey details and updates in a timely manner. We know the stats on texting. We use it very successfuly for confirming appointments.

Example: You are scheduled for a sales (service) appointment for tomorrow, Saturday June 11. Will you be making it in to see us? Please reply with a YES or NO. Joe Candy, General Manager

Bart Wilson

Appointment confirmation is a good one.  Anyone have any tips on vehicle updates?

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